Device continuity for multi-site outpatient healthcare
Managed on-site replacement for the devices your clinics can't see patients without.
When clinic technology fails, the replacement is already there.
Surya keeps preconfigured replacement technology secured inside every covered clinic, so staff can swap failed devices in minutes while Surya manages replenishment, recovery, and chain of custody.
Your IT team controls applications, security, configurations, and technical standards. Surya keeps approved replacements physically ready wherever care happens.
Clinics manage supplies because running out stops care. Then the front-desk workstation dies and there is no replacement in the building. Check-in backs up while somebody ships a replacement. The replacement has to exist before the failure, and it has to be in the clinic.
/ The problem
The next patient should not wait on an overnight shipment.
Clinics carefully manage clinical supplies because running out stops care. But when the front-desk workstation, imaging-capture computer, check-in device, or network equipment fails, the replacement is often in a warehouse - or does not exist at all. Shipping after failure is already too late.
- Spare devices sit in a closet and nobody knows whether they are current.
- Overnight shipping is the recovery plan.
- A regional employee drives between clinics carrying replacement equipment.
- New hires wait for a working setup.
- Failed and retired devices move without a complete custody record.
- Leadership cannot see replacement readiness across all locations.
If two of these are true across your clinics, test the model at one location.
/ The replacement process
Five physical steps. One working replacement.
/ 01
Approve the standard
The healthcare organization defines or approves the configuration for each covered device.
/ 02
Stage the replacement
Customer-owned replacements are prepared to that setup and placed in the clinic locker.
/ 03
Swap in minutes
Clinic staff follow the controlled runbook, badge into the locker and retrieve the replacement.
/ 04
Recover the failed device
Surya handles return, repair, warranty routing, certified erasure or retirement.
/ 05
Replenish and remain ready
Surya refills the used slot and keeps the location ready for the next failure.
Your IT team controls applications, security, configurations, and technical standards. Surya keeps approved replacements physically ready wherever care happens.
/ What we cover
The technology that keeps the clinic moving.
A covered device is standardized, staged, and safe for a controlled staff swap. Every candidate must pass the downtime, configuration, and swap tests.
Front desk
Front-desk workstations, card readers and the peripherals check-in runs on.
Exam room
Exam-room workstations and the approved computing at the point of care.
Patient check-in
Check-in tablets and kiosks.
Imaging capture
The imaging capture workstation the image lands on.
Printing and labeling
Label and document printers.
Staff mobility
Staff laptops on the approved setup.
Approved network edge
Approved clinic switches and firewalls where a safe replacement model exists.
Downtime test
Does its failure stop or materially disrupt appointments, care, revenue, or clinic operations?
Configuration test
Can the customer's approved setup be captured and reproduced reliably?
Swap test
Can trained clinic staff replace it through a controlled runbook without requiring a specialist physically present?
Surya covers the technology that supports the clinical device - the workstation, printer, network connection, and approved computing layer. The clinical device itself remains under the authority of the healthcare organization and its medical-equipment vendor unless explicitly qualified under a separate scope.
/ Clear ownership
Your standards. Surya's physical operation.
The customer retains
- +Application selection and ownership
- +Identity and access policy
- +Security policy
- +Network architecture
- +Approved configurations
- +Clinical-device authority
- +Change approval
Surya operates
- +Replacement readiness
- +On-site secured inventory
- +Locker operations
- +Guided physical swaps
- +Replenishment from the Surya RTP distribution center
- +Recovery and repair routing
- +Serialized chain of custody
- +Certified erasure and retirement
/ What leadership sees
Every clinic, every slot, every swap and return - one view.
The operating report shows covered locations, locker fill state, replacement readiness, swap events, failure-to-working time, replenishment status, recovery, custody completion, and erasure certificates. It reports the physical work without pretending to be a clinical or technical control plane.
/ The operation behind the model is already running
A documented multi-site clinical operation.
Approved preparation, delivery, recovery, certified erasure, and chain of custody already run across a multi-state clinical footprint. The one-clinic continuity test extends that operation into on-site replacement and documents the swap and replenishment.
~40
Patient-facing clinics
One documented joiner, mover, leaver, recovery, and custody operation.
4
States
A multi-state clinical footprint served through a repeatable physical process.
BAA
Healthcare handling
HIPAA-aligned operations with a business associate agreement available.
/ Trust and custody
/ Test one clinic first
Test one clinic first.
Put the system through a controlled failure before trusting it with a real one. We select a critical device, confirm its approved setup, stage the replacement and document the complete recovery loop.
/ Straight answers