One product. Five elements. One supported standard.
A working technology foundation.Not another IT team.
Surya is building a standardized system for your network, Microsoft environment, AI foundation, automated operations, and device recovery. The goal: far less routine IT work, so your team can focus on AI workflows and improving the business.
PrelaunchQualifying initial deployments. Capabilities and deployment commitments are confirmed for the accepted scope.
Technical fit is the qualifier: a supported Microsoft tenant, supported endpoints and network profiles, and named business and data owners. Single-site organizations are not excluded.
/ What changes for you
Stop coordinating the foundation. Start building on it.
Defined procedures, not new discussions
Normal operating events are designed to follow defined procedures instead of starting a new technical discussion each time.
Recovery prepared in advance
Replacements and recovery are designed to be prepared before they are needed, not assembled during the failure.
Internal IT on the business
Internal IT works on business applications, AI workflows and organizational improvement instead of operating the foundation.
Release 1 is in prelaunch. These are the designed outcomes of the product, not demonstrated results.
/ The five elements
Five elements, delivered as one product.
/ 01
Surya Fabric
The network, built to the standard.
Approved edge, switching, Wi-Fi, segmentation, connectivity and recovery, operated to one released profile with a tested recovery procedure.
Boundary
Unsupported network configurations must change before enrollment. A single connection is not sold as redundant. Surya does not control carrier repair, building power or production machinery.
/ 02
Surya Workplace
A reproducible Microsoft workplace.
Supported identity, endpoint provisioning, Intune configuration, controls, approved applications and protected-data recovery. Autopilot, Intune and Graph are Microsoft functionality; the product is the engineered combination and its verified operation.
Boundary
A defined Microsoft foundation, not every application or every Microsoft feature. No line-of-business software engineering, business-process redesign or unlimited training. A replacement device is not a backup, and local-only data outside the protected locations is not promised to reappear.
/ 03
Surya AI Foundation
The controlled foundation for your AI work.
Approved Microsoft Copilot and Cowork capabilities, identities, connectors, data boundaries, auditability and consumption controls. Licensing, access, model selection and consumption are separate requirements, not one statement that Copilot is included.
Boundary
Your organization builds and owns its business workflows. No AI strategy retainers, departmental discovery, custom workflow development, model training or output-accuracy guarantees. The employee-facing AI foundation is separate from the local model used by Surya Control.
/ 04
Surya Control
The system that maintains the system.
Customer-dedicated operations compute in Surya's Research Triangle Park facility, with tested automated actions, continuous configuration verification and an explicit exception path.
Boundary
No arbitrary privileged AI agent and no custom automation built per customer. Dedicated compute does not mean a dedicated facility, power, staff, logging infrastructure or downstream cloud service. Continuous monitoring is not the same as staffed 24/7 incident response.
/ 05
Surya Standby
Working replacements and the supply chain behind them.
Lockers, prepared inventory, authorized issuance, returns, readiness checks and replenishment, so a replacement is prepared before it is needed.
Boundary
Supported devices and published logistics terms, not unlimited procurement. A prepared replacement covers device failure, not an application outage, an identity outage, a power loss or every network fault.
These are five elements of one product, not five services to mix into a custom engagement.
/ How the responsibility changes
Surya operates the foundation. Your team moves the business forward.
Surya
- Product operation across all five elements
- Device lifecycle and prepared replacement
- The defined security and recovery behaviour
- Product faults inside the accepted scope
- Product support and supported vendor escalation
- Release improvements for every customer at once
Your internal IT
- Business applications and their vendors
- AI workflows and process design
- Access and business decisions
- Integration with business systems
- Adoption and the results the business wants
Consultants you choose
- Advice or projects you independently decide to buy
- Not required to keep the Surya product running
- Cannot create obligations for Surya
If ordinary operation of the accepted system still requires an MSP alongside it, the product has not met its design objective.
That is a product standard, not a claim that no organization ever needs specialist help.
/ The standard and the deal
We own the result. You accept the standard.
You get a defined system, clear responsibilities, and a product support path. You do not get a private architecture, a named engineer, or an unlimited list of things for Surya to do.
Supported configuration
The declared scope sits inside the released envelope for identity, endpoints, applications and network.
Required licenses and equipment
The Microsoft licenses and the equipment each released profile needs are in place, on your paper.
Authorized business and data owners
Named people decide access, data permissions and purchasing.
The product change process
Changes to the standard follow the product's change process rather than per-site improvisation.
These boundaries do not excuse product failures. Inside the accepted scope, Surya is responsible for restoring the product.
/ Deployment
A 30-day installation target. A defined finish line.
The target covers a declared, qualified installation after site, equipment, access, licensing, and compatibility requirements are met. Completion means the acceptance tests pass across all five elements.
The clock depends on readiness: site and cabling, equipment on site, administrative access, licensing, and compatibility resolved. Unmet prerequisites move the start, not the finish line. The target applies to a declared, qualified scope, not to transforming an organization.
/ 01
Qualify
The declared scope is compared against the released standard, and prerequisites are named and owned.
/ 02
Install
The five elements are installed to the released profile for the declared scope.
/ 03
Test
The acceptance tests for each element are run and their evidence recorded.
/ 04
Accept
Acceptance is the point where every required test has passed for the declared scope.
/ Proof
Show that it works.
These are the acceptance requirements a buyer should expect to see evidenced for the declared scope. In prelaunch they are requirements, not completed demonstrations.
- A working replacement reaches the person and restores the defined working state.
- Network recovery returns the approved configuration.
- Identity recovery works, and an unauthorized recovery attempt is denied.
- A data restore returns protected data to the defined state.
- AI access is denied where the policy says it should be.
- A permitted automated correction is applied and verified.
- A prohibited action is stopped and raised through the exception path.
- The operations appliance is replaced and rebuilds its working state.
Surya's documented work covers multi-site device logistics, preparation, delivery, recovery and custody. It establishes relevant operational experience for Surya Standby. It is not evidence for the integrated Release 1 product.
/ Commercial transparency
Know the whole commitment before you sign.
Installation
The one-time installation of the declared scope, quoted from the released standard and its published options.
Recurring product
The subscription that covers operation of all five elements for the accepted scope.
Equipment and spares
Customer-owned. You purchase and own the endpoints and the replacements held in the locker.
Software licenses
Microsoft and other vendor licensing stays on your paper and your agreements.
AI, cloud and backup consumption
Usage-based charges for AI, cloud and backup services are separate from Surya's charges.
Logistics and site options
Shipping, field response and released site options follow the published territory and terms.
The released standard, the quantities and the published options determine the quote. There is no bespoke solution to price.
If a covered site loses a business day to technology we operate, that site's month is free.
/ Straight answers
Straight answers.
/ One product. Five elements. One supported standard.
See whether your organization fits the product.
Bring your tenant, site, device, and application requirements. Qualification checks compatibility with an existing standard. It does not begin a consulting engagement.