IT is a physical sport.
From the clinic, manufacturing floor, or job site to the cloud — one team owns it. Including the last mile, where IT meets the real world.
Something breaks? We keep them working.
Remote fix. Replacement device. Cloud. Network. Security. One team owns the outcome.
$100 per person per month, all in. $5,000 monthly minimum.
/ How the box works
The box keeps your people working.
We put a box in every site. The box is a smart locker: badge access, networked, every slot tracked, refilled from our hub.
When a device fails, your employee shouldn't become an IT ticket. We keep a replacement ready. If we can't get them working remotely, the replacement goes into service and the failed equipment comes back to us. Your person keeps working. We deal with the problem.
The box is the last mile.
/ 01
Something breaks
Laptop, workstation, network gear, or other covered equipment fails.
/ 02
We try to fix it remotely
If it can be resolved quickly, we resolve it.
/ 03
If not, swap it
A ready-to-work replacement goes into service.
/ 04
We handle the mess
The failed equipment is returned, repaired, rebuilt, replaced, or processed without turning the employee into the project manager.
/ Physical IT
We go where your IT goes.
Clinic
Endpoints, networks, peripherals, replacements, replacement in the building and cloud services.
Manufacturing floor
Industrial workstations, plant networks, edge infrastructure, physical deployments and operational support.
Job site
Devices, connectivity, shipping, replacement equipment, and the replacement in the building wherever your people are working.
Most IT companies stop at the screen.
We don't. We store it. Configure it. Ship it. Install it. Monitor it. Secure it. Replace it. Recover it. And when it can't be fixed from a screen, the replacement is already in the building. From the device in someone's hands to the infrastructure behind it, one team owns the outcome.
/ When something breaks
What happens when something breaks?
Device fails
Typical fragmented model
A ticket begins
Surya
Continuity begins
Diagnosis
Typical fragmented model
Before recovery
Surya
After the swap
The person
Typical fragmented model
Waits
Surya
Keeps working
Replacement
Typical fragmented model
Locate, build, ship
Surya
Already in the box
Physical handling
Typical fragmented model
Another vendor
Surya
We own it
Failed asset
Typical fragmented model
You coordinate
Surya
We recover, rebuild, refill
The metric you see
Typical fragmented model
Ticket and SLA
Surya
Time back to working
The objective isn't a faster ticket. It's no lost day.
/ The numbers we can stand behind
What we can put a number on.
Counted from our own engagements and our own operating practice. Where we do not have a measured number yet, there is no tile.
- Floor events that stopped a machine
- 13Production-floor endpoint failures at a precision machining customer, counted over a seventeen-month window of ticket history.
- Clinics on one custody record
- ~40Patient-facing clinics across four states running joiner, mover and leaver handling on one documented chain of custody.
- Manufacturing sites, one operator
- 4US sites at a specialty chemicals customer served from one hub, with no endpoint-caused line-down events across the engagement.
- Independent security examination
- SOC 2 Type 2Examination complete. The report is available on request under NDA. An attestation, not a certification.
/ What's in the slot
What's in the slot.
Every slot in the box holds a laptop we engineered for your company. Not a spare off a shelf. Your identity, your sign-in policy, your apps, your security posture, already on it. Zero trust from the first boot: the device proves who it is and who's holding it before it touches anything of yours.
It's built at our hub to your standard, kept current while it sits in the box, and ready the moment the door opens. The person badges in, signs in, and is working. No setup, no call, no ticket.
The same goes for whatever else your kind of business can't run without. Front desk machines, imaging boxes, the network gear that connects them. If it stops you when it fails, it has a slot.
/ What you get to look at
What you get to look at.
Four numbers per site, every month:
Slots stocked
Time from failure to working again
Refills per site
Who took what, and when
That is the whole report. No SLA table.
/ How we take over
How we take over.
/ 01
Map it.
Every site, every device, including the ones nobody has touched in years.
/ 02
Standardize it.
The whole estate to one standard by an agreed date. Your team, ours, or any split.
/ 03
Stage it.
The box goes into the building, stocked, every slot ready to work.
/ 04
Cut over.
The window closes and the guarantee starts.
/ 05
Run it.
The box handles failures, we handle the box, four numbers a month.
/ Straight answers
Straight answers.
Is coverage 24/7?
- Yes. Every hour, every day, for everything in the plan.
What happens if my box runs out?
- Box depth is sized per site from what is actually in your building. Beyond that, the next replacement ships from our hub the next business day.
Where do you operate?
- Any US site by shipment from our hub. We do not promise a Surya person on site.
How fast is a refill?
- The slot is refilled the next business day.
What's the contract term?
- Twelve months. Under contract with someone else right now? We can put the box in at a reduced rate and step up to the full price when that contract ends.
What do you mean by guarantee?
- The guarantee is the swap. When a covered device fails, a working replacement is in the box. Something happened to a device that was never in the declared estate? That's outside the guarantee. There are no service credits; the remedy is the replacement, not a refund.
What's not covered?
- Anything outside the declared estate we mapped together, anything that failed one of the three tests on the Surya Critical page, and cloud compute if you don't run any.
Can we try it first?
- Yes. One site, thirty days, no contract. If it earns its place we talk about the rest.
/ Try one site first
Try one site first.
We'll put a stocked box in one of your sites for thirty days. No contract. If it earns its place, we talk about the rest of your sites. If it doesn't, we come get it.
/ Is this for you
Is this for you.
We cover everything from the carpet to the cloud. The network gear on the floor, the machine at the front desk, the laptop in the slot, and the identity, sign-in and cloud setup behind all of it. One price, one vendor, one box, and the distribution to keep it full.
Clinics, plants, labs, crews, offices, remote teams. If you have a site, the box is in the building. If you don't, the box is our hub and we ship.
If you want a custom-designed estate, we're the wrong vendor.
sales@suryatechnologies.com · Research Triangle Park, NC 27703