The MSP Replacement

Fire your MSP. Keep half the money.

Surya engineers the endpoint so most incidents never exist, and runs an AI-first service desk in Microsoft Teams for everything that remains. The labor behind your MSP bill is gone — so the bill goes with it.

Model your savings →See how it works →

For healthcare and manufacturing operators · Mid-market focused · One operator, one facility

/ Cost destruction

40–60%

Endpoint-related work is 40–60% of a typical MSP bill. We displace all of it — and with Full Replacement, the service desk labor too.

/ Cost destruction

$0

Ongoing consulting invoices. Improvement is the product, not a change order.

/ Cost destruction

1 bill

One operator replaces the MSP contract, the service desk contract, and the project backlog.

/ Two Pillars

Two pillars. One physical operation.

Pillar / 01

Engineered Endpoints — incidents deleted at the source.

Hardened, zero-trust, repeatable configurations for every laptop, plant-floor computer, and network edge device. Built once, deployed identically, monitored for life.

Every incident that never happens is labor you never pay for.

See the engineering →

Pillar / 02

AI-First Service Operations — the L1 bench, deleted.

Support lives in Teams. AI wired into knowledge and systems automation resolves most requests in seconds. Engineers step in only where judgment is required.

You pay for judgment, not ticket triage.

See how it works →

/ The Logistics Backbone — Both Pillars Sit On This

Under both pillars: a 17,000 sq ft logistics operation in Research Triangle Park. Imaging benches, configured spare pools, serialized asset tracking, forward stocking, RMA processing, and NIST 800-88 certified destruction. This is why the model works end to end — when a support request ends in hardware, and half of them do, the answer isn't a ticket about a ticket. It's a configured device on a truck.

Software resolves the requests that end in words. The warehouse resolves the ones that end in hardware. This isn't a cheaper MSP — it's the removal of the reasons MSPs are expensive, in software and in atoms.

/ Manifesto

Your MSP's business model is your cost problem.

A traditional MSP charges you to manage your environment. Then every improvement — a hardening project, an automation, a migration — becomes a consulting engagement, billed again. You pay once for the mess to be maintained and again for it to be cleaned up. The messier your environment, the more they make. That's not a vendor problem you can negotiate away. It's the model.

Surya deleted the model. Endpoints engineered to a hardened, known state — so the incident volume never exists. AI-first service operations in Teams — so the remaining work is resolved by automation, not a bench of billable technicians. Improvement isn't a change order; it's the product. Our cost structure isn't a discount — the labor was engineered out. The corners were the product you were being sold.

Ready to fire yours? See the math →

/ The Second Invoice

Every ticket costs you twice.

Once on your provider's invoice. Once on your payroll, while your employee waits — for the callback, for the fix, for the replacement laptop that ships Thursday. The first invoice is the one you negotiate. The second one is bigger, and nobody sends it to you.

The ticket that never happens.

Engineered endpoints remove the failure before it interrupts anyone. The best ticket is the one that never gets opened.

The queue that doesn't exist.

Support lives in Teams, where your people already are. Ask, resolved, back to work — no portal, no hold music, no “we'll get back to you.”

The first day that counts.

New hires are triggered from your HRIS and productive from hour one. Departures are recovered without a chase.

Your people didn't join your firm to wait on hold with IT.

/ Why You Can't Buy This As A Chatbot

Every help desk will have an AI chatbot within a year — including your MSP's.

Here's what the chatbot can't do. It can't engineer your fleet into the known, hardened state that makes automated resolution reliable — so it guesses. And it can't put hardware on a truck — so every request that ends in a device becomes a procurement project.

An AI service desk is only as good as what sits on either side of it: an engineered fleet feeding it clean state, and a physical operation closing the loop when the answer is a thing, not an answer. We own both ends. The software in the middle is the easy part — ask anyone selling it.

/ The Work Has Changed

The work changed. The industry didn't.

For thirty years, IT services meant technology expertise — troubleshooting, patching, imaging, working the queue. That work is being deleted: engineered endpoints remove the breakage, automation absorbs the requests. What the new model demands is a different discipline entirely — mapping how your business actually runs, turning tribal knowledge into structured knowledge an AI can act on, and engineering automations against both. That's process work and knowledge work, closer to software engineering than to IT support.

Your MSP can't make that turn, and not for lack of trying. Their bench was hired for the old work. And their model forbids the new work: every process mapped and automated deletes tickets, and tickets are their revenue. Asking an hourly-billing MSP to automate your environment is asking them to fire themselves one workflow at a time. We charge a fixed price — so every automation we build is our margin, not our lost billings. Same tools are available to everyone. Only one business model is allowed to use them. The old model is paid to handle interruptions. We're paid to make them disappear — including the hours they were quietly costing you.

/ The Event

The event has a different shape depending on what you run.

A broken update in a clinic isn't the same as one on a plant floor, and neither looks like the Monday after an acquisition. Same root cause every time — a device changed when no one was watching it. Here's what that looks like in your world.

/ Scenarios

The moments that stop the work.

From PE roll-ups to quarterly refreshes, our playbooks turn high-stakes hardware events into routine operations.

Scenario / 01

Healthcare

When a software update breaks the machine a patient is waiting on.

Your clinicians' laptops run the imaging consoles, the patient records, and the infusion tools. When an automatic update breaks one of them overnight, care stops until someone fixes it. We make sure that update never ships before it's safe.

  • +Vendor-validated builds for GE/Philips/Siemens Healthineers imaging consoles
  • +Locked Java, .NET, and browser stacks for Epic, Cerner, and Meditech Hyperspace
  • +Conservative patch rings tied to FDA-cleared device compatibility statements
  • +HIPAA-hardened: BitLocker, screen-lock, audit logging, and biomed asset tagging

Scenario / 02

Manufacturing

A laptop update at 2am shouldn't be able to stop your production line.

The laptops your plant engineers use to run the floor are one bad update away from a line stoppage that costs you real money per hour. We keep those machines off the update cycles that break them.

  • +Custom OT gold images: TIA Portal, Step 7, Fanuc Ladder/Roboguide, RSLogix
  • +Conservative WSUS / Intune rings validated against vendor support matrices
  • +Pinned NIC, USB, and serial drivers for PLC and CNC programming cables
  • +Purdue-aware network profiles, app allow-listing, and removable-media controls

Scenario / 03

M&A Integration

You closed the deal. Now 2,000 people need working laptops on Monday.

When private equity buys a company, the integration clock starts immediately — and nothing signals chaos faster than new employees who can't log in on day one. We stage and ship thousands of ready-to-work devices in days, not quarters.

  • +Custom image creation per acquired entity
  • +Mass deployment across distributed workforces
  • +Domain migration and identity cutover support
  • +Asset reconciliation against target-co inventory

Scenario / 04

Equipment Refresh

Replacing every laptop in the company without burning out your IT team.

Fleet refreshes turn into months of disruption when your internal team has to do them between everything else. We plan it in waves, swap devices in place, and take the old fleet back for secure disposal — without your team touching a box.

  • +Cohort-based refresh planning by role and region
  • +Swap-in-place with prepaid return logistics
  • +ITAD: NIST 800-88 wipe, resale, or shred
  • +Sustainability and recovery-value reporting

Scenario / 05

Onboarding & Offboarding

The new hire's laptop is on their desk before they are.

When someone joins, a configured laptop should be waiting — not stuck in an IT queue while they watch orientation videos on their phone. When someone leaves, the laptop should come back automatically, not disappear into a closet. We handle both, triggered by your HR system.

  • +Day-1 device delivery triggered by HRIS event
  • +Persona-driven software and access provisioning
  • +Automated offboarding kits with prepaid return
  • +Up to 90% remote-worker asset recovery target

Scenario / 06

Autopilot & Intune Automation

New hires set up their own laptop. No IT visit. No ticket.

A new employee opens the box at home, signs in, and the laptop configures itself with everything their role needs — fully secured, no IT person required. We build the automation that makes that happen.

  • +Windows Autopilot enrollment and registration
  • +Intune persona profiles and app deployment
  • +CIS / NIST security hardening baselines
  • +Zero-trust conditional access alignment

Scenario / 07

RTP Startups & Scaleups

You're hiring faster than you can hand out laptops.

Growing companies in the Triangle outgrow their ability to handle IT logistics long before they have an IT department to do it. We're your outsourced logistics arm — local, month-to-month, scaling with every funding round.

  • +Local to RTP — same-day pickup, drop-off, and bench swaps
  • +Month-to-month with no enterprise minimums
  • +MDM and SSO setup (Google, Okta, Jamf, Intune) from Day 1
  • +Investor-ready asset inventory and SOC 2 evidence

Scenario / 08

Cobot Provisioning

The robot arrives on the floor already safety-certified and ready to run.

When a collaborative robot ships to your plant unconfigured, your team loses days getting it safe and production-ready — with a safety assessor waiting. We configure and certify it before it ever reaches the cell.

  • +Validated builds for UR, FANUC CRX, ABB GoFa, Doosan, and Techman cobots
  • +Pinned URCaps, Robotiq, OnRobot, and Cognex vision driver versions
  • +Firmware and safety-config locked to ISO 10218 / TS 15066 assessment
  • +Commissioning packet: checksums, network plan, and rollback image

Scenario / 09

Network Edge — Multi-site

Forty locations. Forty different network messes. One fix.

When you run dozens or hundreds of sites, every one has slightly different network gear that drifts, breaks, and nobody remembers how it was set up. We build every site to one template, ship it ready to plug in, and keep it current for life.

  • +Per-site-type templates: clinic, plant, warehouse, corporate, OT-segregated
  • +Pre-staged appliances with certificates, base config, and management plane registration
  • +Guided plug-in runbooks for non-IT site contacts
  • +Continuous lifecycle: firmware leveling, configuration drift remediation, certificate renewal
  • +Cohort-based refresh and decommission with chain-of-custody

Scenario / 10

Network Edge — IT/OT Boundary

Keep the factory floor and the office network apart — without slowing either down.

In a plant, the gear connecting your office network to your production systems is where security and uptime both live or die. We configure that boundary correctly, prove it works, and don't turn it on until your team signs off.

  • +Purdue-aware segmentation templates for level 2 / 3 / 3.5 boundaries
  • +Pinned firmware and feature-set validated against OT vendor compatibility
  • +Documented commissioning packet for OT security sign-off
  • +Industrial protocol allow-listing, removable-media controls at the edge
  • +Coordinated bring-up with corporate IT, plant IT, and OT security

/ How it works

Three things happen, in order.

The shortest possible explanation of what Surya does, written for the executive who's never configured a firewall and the IT manager who oversees offshore delivery teams. The technical depth lives on the engineering and pricing pages — start here for the picture.

Provision

/ 01

Every device built to one hardened, zero-trust configuration.

Endpoints arrive at our facility in Research Triangle Park and leave configured identically — the same hardened image, the same zero-trust posture, the same audit-ready baseline. Built once, deployed identically, monitored for life. This is the pillar that deletes incidents at the source, and it's the reason the service desk works at all.

Deploy

/ 02

The device shows up ready to work — at the desk, the clinic, the plant.

Provisioned devices ship to the employee or site, enroll into management, and land in the right hands on the right day. HRIS-triggered where possible, coordinated by a person when it's not. New hires log in and go. Refreshes happen in waves. Acquired sites come online on a schedule you can plan against.

Support & recover

/ 03

AI-first service desk in Teams. Devices come home when people leave.

Support lives inside Microsoft Teams — no portal, no phone tree. The AI-first service desk resolves most requests in seconds against a known endpoint state, and escalates to a named engineer only when judgment is required. When someone leaves or a device retires, we recover it, wipe it to NIST 800-88, and certify the disposal. One operator, from first login to last.

That's the whole offering, in three steps. The technical depth — Microsoft 365, Zscaler, Zero Trust architecture, OT segmentation, network edge templating — is how we deliver it. Start with the engineering tracks or the savings model if you want the next layer of detail.

See the savings model →See the engineering tracks

/ The Rate Card

Two doors. One rate card.

Two independent services. Each stands alone. Each is designed to lead to the other. Together, they replace an MSP. The rate is the rate — at 500 users and at 10,000.

Door 1

IT Logistics

$15per user / month

+ $2,500 / month platform fee

  • Full JML: new-hire provisioning and departure recovery, HRIS-triggered
  • Repair-swap air cover: failed device out, engineered spare in, overnight
  • HRIS + ITSM integration maintained by us — requests open and close in YOUR system

Door 2

AI Service Operations

$34per user / month

+ $2,500 / month platform fee

  • A Teams agent your employees talk to where they already work
  • Playbook automation on the Microsoft stack you already own
  • Measured containment reporting — your tickets, your rate, monthly

Both together

$49 per user / month + one platform fee (second waived)

See the rate card →Model your savings →

Rates are floors. They do not descend with volume. For multi-year terms, the concession is a price hold — not a discount. Qualification is 500 to 10,000+ endpoints; the Pilot ($2,500, 30 devices, 60 days, credited on conversion) remains the entry for measured proof.

/ Network Edge & Global Networking

Firewalls, switches, wireless, SD-WAN — templated per site, lifecycle-managed per appliance.

Every site built to one template. Every appliance under continuous lifecycle. One operator across firewalls, switches, wireless access points, and SD-WAN — with a 24×7 network operations capability behind it.

Proven at global scale: Surya runs the entire enterprise network for a FTSE 100 company, across every region it operates in.

Pricing is honest about footprint: the network edge engagement is scoped from the gap analysis and priced to your sites, vendor stack, and OT requirements — not bundled into a per-seat band.

See the network edge model →

/ Custom Critical

When the standard model doesn't fit the environment.

Some environments don't sit inside a tier. GxP-validated systems under change control. Air-gapped OT cells with no internet path. Multi-site M&A integrations tied to a close date. FDA-regulated biomed fleets with vendor-specific compatibility regimes. These are Custom Critical engagements — scoped from a gap analysis, run on a dedicated playbook, priced to the operational risk and the regulatory surface, not to a per-seat band.

See the Custom Critical model →

/ Start small

Run a 30-day pilot for $2,500.

30 devices. One gold image. One HRIS connector. Full ops report at day 60. Pilot credit applied if you sign a contract within 60 days.

Book a pilot

/ Cost Replacement

The MSP line items we eliminate.

A traditional MSP charges for volume. Surya engineers the volume out of existence. Here is how the line items map.

Traditional MSP Line Item
Surya Replaces It With
Help desk tickets for endpoint issues
Persona-correct gold images, hardened at provisioning
Onboarding setup and Day-1 IT support
HRIS-triggered Day-1 readiness, zero-touch enrollment
Patch incident response and rollback
Conservative WSUS / Intune patch rings, vendor-validated
Offboarding cleanup and access revocation
Automated recovery kits, 90% retrieval target, Conditional Access cutover
Lost device chase and asset reconciliation
Serialized chain-of-custody, real-time inventory in your ITSM
Hardware refresh project management
Cohort-based refresh, swap-in-place, prepaid return logistics
Compliance evidence collection (HIPAA, NIST)
Audit-ready logging by default, evidence on demand
Imaging and re-imaging labor
Centralized RTP imaging, NIST 800-88 sanitization on-site
Standing admin rights and privilege sprawl
Intune Endpoint Privilege Management — just-in-time elevation
Legacy VPN and flat network access
Identity-driven Zero Trust access — Entra Private Access (EPA), Zscaler ZPA, or both
Network appliance configuration and change management
Templated site builds, pre-configured at the facility, drift remediation under continuous lifecycle
Multi-site WAN management as a separate vendor relationship
One operator, one persona model, one lifecycle across endpoint and edge

Endpoint-related work is 40–60% of a typical MSP bill; we displace all of it. Your exact number depends on your fleet, your industry, and how broken your current model is.

Model your savings →

/ Doctrine

Most breaches and most help-desk tickets start in the same place.

The endpoint. Get hygiene right at the device, and the rest of your security and support spend gets structurally lower at the same time. Four principles we don't bend on.

Tenet / 01

The endpoint is the perimeter.

Every breach starts where a human touches a keyboard — and every MSP ticket starts there too. Treat the endpoint as the front line of both security and cost, and the rest of the stack gets both safer and structurally less expensive at the same time.

Tenet / 02

Hygiene over heroics.

Patched firmware, hardened images, sanitized media, and recovered assets prevent more incidents than any SOC playbook ever will — and prevent more tickets than any service desk ever will. The support call that costs nothing is the one that never happens.

Tenet / 03

If you can't track it, you can't trust it.

Serialized chain-of-custody from the dock to the desk to the destruction certificate. No ghost devices. No silent risk. No unbilled MSP hours chasing assets that should have been logged at provisioning.

Tenet / 04

One persona model, everywhere.

A clinician, a plant operator, a corporate professional, and a contractor each need a different access posture, a different device baseline, and a different network segment. We define those personas once — at the identity layer — and enforce them consistently across the endpoint and the network edge. Two operating layers, one architectural truth. No translation between systems, no drift between vendors.

/ Trust & Proof

Trusted by mission-critical operations.

How leading organizations use Surya to automate joiner-mover-leaver, end-user logistics, and Zero Trust endpoint security at scale.

Trusted at 4,000-endpoint scale by a private equity-backed national accounting and advisory firm.

Operating global enterprise networking for a FTSE 100 company — every region, one operator.

HEALTHCARE

Forty clinics. Day-one access for every new hire.

How a multi-state healthcare provider stopped losing clinical hours to laptop logistics.

~40 clinics4 statesZero-touch provisioning
Rippling·Microsoft 365 E5·Intune·Autopilot
HIPAA-aligned • BAARead the case study
Enterprise laptop being scanned during provisioning at the Surya IT Logistics facility

/ Facility — Research Triangle Park, NC

A facility built for the hardware your business runs on.

Healthcare and manufacturing don't have time for missing assets, slow imaging queues, or compliance gaps. Our RTP operations center is engineered to remove all three.

  • +17,000 sq ft of secured, access-logged floor space
  • +HIPAA-aligned and NIST 800-171 compliant handling, storage, and disposal
  • +Serialized inventory with real-time asset tracking
  • +On-site NIST 800-88 sanitization and certified shred
  • +Climate-controlled staging for HMIs and clinical hardware

/ Integrations

Your HR system decides. Laptops follow.

When you hire or fire someone in your HR system, the right thing should just happen — a laptop ships, or a laptop comes back. No tickets, no spreadsheets, no one remembering to do it. We connect to the HR system you already use and make the physical work automatic.

  • Real-time HRIS status sync, bidirectional
  • AI-routed shipping with carrier optimization
  • Audit-ready dashboards for every asset event
Workday
Rippling
BambooHR
SAP SuccessFactors
ADP
UKG
Greenhouse
Paylocity

/ Delivery Platforms

No black boxes. No proprietary agents to learn.

We run on the same tools your IT team already trusts — so everything we do is visible inside the platforms you already own.

ITSM & Workflow

Your ITSM

Tickets, asset records, and approvals flow end-to-end inside your existing ITSM and identity stack — every device event auditable in your system of record.

MDM & Policy

Microsoft 365 Intune

Persona-driven configuration, app deployment, and CIS/NIST hardening baselines pushed at enrollment and enforced for the life of the device.

Zero-Touch Provisioning

Windows Autopilot

Devices register to your tenant before they leave RTP. The end user opens the box, signs in, and lands on a fully managed, policy-aligned desktop.

Imaging & Application Delivery

SmartDeploy

Layered gold images and on-demand application packages keep clinical, engineering, and field personas consistent — without hand-built reference machines.

Third-Party Patching

PatchMyPC

Continuous third-party application updates published into Intune and ConfigMgr, closing the patch gap that ships most ransomware.

Compliance & Posture

HIPAA AlignedNIST 800-171NIST 800-88 SanitizationRTP, NC Local

/ Onsite Visit

Come to RTP. Tour the floor. Design your deployment.

Every onsite visit pairs a hands-on facilities tour with a working session in our customer briefing center — built so your team leaves with a concrete plan, not a sales deck.

Track / 01

Facilities Tour

Walk the 17,000 sq ft RTP floor — provisioning bays, secure storage, kitting lines, and the HIPAA-aligned, NIST 800-171 zone. See the chain of custody in motion.

  • Provisioning and imaging bays
  • Climate-controlled secure storage
  • Onboarding and offboarding kit lines
  • ITAD and NIST 800-88 sanitization zone

Track / 02

Design Your Deployment

A working session in our customer briefing center. We map your user mix, surface the provisioning challenges that actually slow you down, and translate your automation goals into a concrete Surya runbook.

  • User personas and role-based image strategy
  • Specific provisioning and logistics challenges
  • HRIS, MDM, provisioning, and ITSM automation goals
  • A draft runbook you take home the same day

/ A note from the founder

Headshot

I've spent 26 years inside the managed services industry, and I'll tell you what nobody in it will: the pricing is the product. You're billed for labor the model deliberately preserves — triage benches, ticket queues, project backlogs.

Better service doesn't fix that. Only removing the labor does.

So that's what we built: endpoints engineered to a known, hardened state, and an AI service layer in the tools your employees already use, with engineers who map processes and build automations, reserved for the problems that actually need judgment.

The result isn't a better MSP at a better price. It's the end of the category, at a fraction of the cost.

Ashvin

Ashvin — Founder, CEO & Chief Architect · Surya Technologies

/ Contact

Tour the facility. Get a quote.

Tell us about your fleet — number of devices, vertical, and HRIS — and our RTP team will be in touch within one business day.

Facility

Surya IT Logistics
Research Triangle Park, NC 27703

Verticals

Healthcare · Manufacturing