One program. $100 per person per month.

The end of IT support as it exists today.

End-to-end AI-driven IT services, with a physical layer, and a human layer for when the AI doesn't work. Support, security, the standard build, and every device your people touch — one operator, one flat rate.

$100 / person / month

Flat, all-in, published. $5,000 a month minimum — covers up to 50 people. No consulting hours. No guessing. Sites handled. Productivity returned to the business.

Find your program →See what the $100 includes →

/ Healthcare

A practitioner down is care not delivered.

A dark clinic seat or front desk costs visits, revenue, and patient trust by the hour. A pre-imaged spare from the on-site pool is on the floor in minutes; the dead unit leaves under HIPAA-aligned chain of custody.

How we keep clinics running →

/ Manufacturing

A dead machine is product that doesn't ship.

When an HMI or engineering laptop drops at 2am, the line can't wait on a courier. A spare comes out of the plant's on-site cage running your image; the night shift keeps moving.

How we keep lines moving →

/ Private Equity

Day one of the roll-up, everyone needs a working laptop.

Every day the acquired workforce can't work, the integration clock and the deal thesis slip. We stage and ship thousands of ready-to-work devices from the RTP hub in days.

How we run day one →

/ Who this is for

Companies with 50 or more people on Microsoft 365 — Microsoft's business email, apps, and sign-in service. That is the whole qualification. You hold your own Microsoft 365, Entra ID, and Intune licensing; we operate inside it. Multi-site operations where a down device stops work — clinics, plants, distributed and acquired workforces — are where this pays for itself fastest.

$100 per person per month, all-in · $5,000/mo minimum, covers up to 50 people · One national hub in Research Triangle Park, NC · Spare pools staged at your sites

/ Find your program

Three questions. Then exactly what we'd do for you.

/ 01

Who are you

Healthcare · Manufacturing · PE & roll-ups · Other

/ 02

Roughly how many people?

a round number is fine

/ 03

On Microsoft 365?

yes / no

/ Result

Your program.

Find your program →

/ What we do

Never touch a laptop again.

The whole device lifecycle — provision, deploy, recover, wipe — is ours. Your team stops running device logistics. No imaging bench, no shipping desk, no returns closet. It leaves your building.

/ What we do

Same-day, from stock on your site.

We stage a pre-imaged spare pool at your site, so a swap or a new hire is same-day — not a 3–5 day box. Restocked from the RTP hub on a cadence you can plan against.

/ What we do

Support, security, and the build — included.

AI answers the help request first; a human specialist joins remotely when it can't. Device compliance and zero-trust access run on Microsoft Intune and Microsoft Entra — the tools you already license. The managed standard build is ours to keep current. All of it inside the $100.

/ Why this exists

The help desk was never the product. It was the meter.

Hourly billing pays for the problem to continue.

Tickets measure suffering, not service.

AI runs the service. Humans fix what the AI can't. Nobody bills you by the hour for either.

We published the price. Ask your provider why they won't.

See the price →

/ Why this works

Why this works.

01 —

AI first.

Payroll is the most expensive line in your business. Every hour an employee loses to a dead laptop, a locked account, or a waiting queue is payroll spent producing nothing. The AI’s job is to give those hours back — it resolves now what a queue resolves later.

02 —

Physical AI.

Your inventory, mobilized. Every device catalogued by serial, staged as a spare, ready to move. When hardware fails, the replacement is already provisioned — the swap is the fix.

03 —

Productized, not planned.

The difficult work — the build, the security posture, zero-trust access — is configured from templates, validated, and pushed. You don’t have a two-year roadmap. You have an onboarding session and a templatized push.

04 —

The whole estate.

People and their devices. Access. Your Microsoft tenant. Your Azure infrastructure. One program, one seam: we run the infrastructure, you run the business.

/ What the seat covers

Three layers, one price.

End-to-end AI-driven IT services, with a physical layer, and a human layer for when the AI doesn't work. All three are in the seat at $100 per person per month.

/ Support

Ask for help. It gets handled.

An employee asks for help in the channel they already use. Automation resolves what it can resolve — access, software, settings, the routine repair paths. When it can't, a human specialist joins remotely, on the same request, without the employee starting over. No ticket maze, no escalation theater.

/ Software, tenant & cloud

Zero trust, landed carefully.

Zero trust means every sign-in is checked on its own merits — no network is trusted by default. We build the policies on Microsoft Entra from proven templates, validate them against your actual user and device population before anything ships, land them in report-only mode so you can see what they would have done, and promote them to enforced only after a human on your side signs off. Device compliance runs the same way on Microsoft Intune. The same layer covers your Microsoft tenant, and your Azure infrastructure is ours to run too — to the operating system line, priced as its own published line rather than inside the $100. Details on the pricing page.

/ Physical

The layer nobody else owns.

Build, kit, ship, stage on-site spare pools, same-day Device Response on failure, onboarding and offboarding, moves and changes, recovery, certified erasure, disposition. One national hub in Research Triangle Park, NC. Freight always ships on your carrier account.

/ Surya owns

The endpoint, end to end: the device itself, the build on it, its compliance and security posture, and the end user's support experience. If a person can't work, it is our problem — not a question of which queue it belongs in.

/ You own

Your Microsoft tenant (the account that holds your company's users and licensing) and the back ends of your own business applications — the systems your industry runs on. You hold the Microsoft 365, Entra ID, and Intune licensing; we operate inside it.

/ The first day

The best first impression your company makes.

One branded box. Their laptop imaged to your build (loaded with your standard setup) and enrolled (registered to your company's management system), ready to log in — accessories laid out, a welcome card, your brand on the packaging. No "set up your machine, here are twelve steps."

Day one, they're working, and they feel like the company was ready for them. It's an employer-brand and retention win, delivered as logistics — not another portal.

/ Inside the box

  • 01Laptop imaged to your build, enrolled, powered up and signed in on first boot.
  • 02Accessories laid out and ready to use — no bag of unlabeled cables.
  • 03Your branded packaging, personalized welcome card, optional swag insert.
  • 04Optional add-on to kit & ship. We execute; your brand shows up on the doorstep.

/ Scenarios

The moments that used to stop the work.

From PE roll-ups to quarterly refreshes to a dead laptop at 2am — the physical work becomes routine.

Scenario / 01

Healthcare

A clinician's laptop dies mid-shift.

Care can't wait for a five-day replacement. A pre-imaged spare — a laptop already loaded with your standard setup — is walked from the on-site pool to the floor in minutes; the dead machine is sealed, tracked, and shipped back to the RTP hub for wipe and disposition. Your clinician never opens a ticket about hardware — they get a working device.

  • +On-site spare pool sized to your clinical footprint
  • +HIPAA-aligned chain of custody, serialized end to end
  • +BitLocker, audit logging, biomed asset tagging preserved on the swap
  • +NIST 800-88 sanitization certified at the RTP hub

Scenario / 02

Manufacturing

A plant engineering laptop drops off the network at 2am.

The night shift doesn't wait for a shipped replacement. A spare from the plant's on-site pool comes out of the cage, ready to run your image and your process. The failed unit goes back to the RTP hub. Production keeps moving.

  • +On-site spare pool at every plant we cover
  • +Your engineering image, your driver pinning, your controls — executed by us
  • +Serialized retrieval and RMA handled from our floor, not yours
  • +Restocked from the RTP hub on a cadence you can plan against

Scenario / 03

M&A Integration

You closed the deal. Two thousand people need working laptops on Monday.

The integration clock starts immediately. We stage and ship thousands of ready-to-work devices from the RTP hub in days, not quarters — configured to your image, delivered to the desk, reconciled against the target-co inventory.

  • +Your image applied per acquired entity
  • +Mass deployment across distributed workforces
  • +Domain migration and identity cutover — moving user accounts and sign-in to your systems, coordinated end-to-end
  • +Asset reconciliation against target-co inventory

Scenario / 04

Equipment Refresh

Replacing every laptop in the company without your IT team touching a box.

Fleet refreshes turn into months of lost time when your internal team has to do them between everything else. We plan it in waves, swap devices in place, and take the old fleet back for secure disposition — your team never opens a box.

  • +Cohort-based refresh planning by role and region
  • +Swap-in-place with prepaid return logistics
  • +IT asset disposition (ITAD) — certified data erasure (NIST 800-88), resale, or shred
  • +Sustainability and recovery-value reporting

Scenario / 05

Onboarding & Offboarding

The new hire's laptop is on their desk before they are.

When someone joins, a configured laptop should be waiting — not stuck in an IT queue. When someone leaves, the laptop should come back — not disappear into a drawer. We handle both, triggered by your HR system.

  • +Day-1 device delivery, triggered automatically by your HR system (HRIS)
  • +Role-based setup executed to your image
  • +Automated offboarding kits with prepaid return
  • +Every recovered device reconciled by serial number — back to stock or disposition.

Scenario / 06

Multi-site coverage

Forty sites, one operator, one lifecycle.

Every site — plant, clinic, warehouse, corporate — gets the same on-site spare pool, the same restocking cadence, and the same serialized chain of custody: every device tracked by serial number at every handoff. One operator, one flat rate, one number to call.

  • +Per-site spare pools sized to headcount and role mix
  • +Restock cadence you can plan against, site by site
  • +Guided plug-in runbooks for non-IT site contacts
  • +One inventory of record — reconciles line by line to your HR system

/ Surya Critical

Beyond laptops.

The same custody and same-day swap, extended to the devices that stop the operation — firewalls, HMIs, PLCs, clinical peripherals, and the meeting-room systems — as an attach for fleet customers, quoted in a working session.

Explore Surya Critical →
Enterprise laptop being scanned during provisioning at the Surya RTP center

/ The RTP Hub — Research Triangle Park, NC

A national configuration and distribution hub in Research Triangle Park, NC built for the hardware your business runs on.

Healthcare and manufacturing don't have time for missing assets, slow imaging queues, or compliance gaps. The RTP hub is built to remove all three, and to restock the spare pools at your sites on a cadence you can plan against.

  • +Secured, access-logged floor space
  • +HIPAA-aligned and NIST 800-171-aligned handling, storage, and disposal
  • +Serialized inventory with real-time asset tracking
  • +On-site NIST 800-88 sanitization and certified shred
  • +Climate-controlled staging for HMIs and clinical hardware

/ On-Site Spare Pools

The stock lives where the failure happens.

Same-day doesn't come from being near a warehouse. It comes from the spare already being at your site. We size and stage a pre-imaged spare pool at every site in scope — a clinic, a plant, a warehouse, a corporate floor — so a failure is a walk to the cage, not a wait on a box.

Behind every pool sits one national hub in Research Triangle Park, NC that configures, restocks, recovers, wipes, and disposes. Serialized chain of custody, HIPAA-aligned and NIST 800-171-aligned handling, NIST 800-88 sanitization — one operator, one custody record, one flat rate, nationwide.

National in scope. Same-day where it counts.

/ Integrations

Your HR system decides. Laptops follow.

When you onboard or offboard someone in your HR system, the right thing should just happen — a laptop ships, or a laptop comes back. No tickets, no spreadsheets, no one remembering to do it. We connect to the HR system you already use and make the physical work automatic.

  • Real-time HR system (HRIS) status sync, bidirectional
  • Labels generated automatically — shipping runs on your carrier account.
  • Audit-ready dashboards for every asset event

/ HRIS Coverage

We connect to all major HRIS platforms.

Joiner and leaver events from your HR system (HRIS) trigger the physical work automatically.

/ We run inside the platforms you already license

Your tenant stays yours. The work inside it is ours.

We operate inside the Microsoft platforms you already pay for — nothing proprietary to learn. Your Microsoft tenant, your Azure accounts, and your identity records remain yours. The build, device compliance, the support experience, and your Azure infrastructure run to the operating system line — its own published line — are ours to run inside them.

IT ticketing system (ITSM)

Your ITSM

Tickets, asset records, and approvals reconcile end-to-end inside your existing IT ticketing system (ITSM). Every device event auditable where your team already looks.

Device-management platform (MDM)

Microsoft 365 Intune

Role-based setup, app deployment, and hardware settings standard — pushed when the device is registered to your Microsoft tenant, and enforced for the life of the device. We run that configuration and keep it current.

Zero-touch — the laptop arrives ready; no IT setup needed

Windows Autopilot

Devices register to your tenant before they leave the RTP hub. The end user opens the box, signs in, and lands on your fully managed desktop.

Standard-setup delivery tool

SmartDeploy

The managed standard setup every machine gets — apps, settings, security baseline — delivered consistently across clinical, engineering, and field roles. We keep it current; nobody hand-builds a reference machine.

Compliance & Posture

HIPAA AlignedNIST 800-171 AlignedNIST 800-88 Sanitization

/ Trust & Proof

Trusted by mission-critical operations.

Anonymized programs, measured numbers. Each one is proof of the physical last-mile layer of the program — the part most IT providers hand to a courier.

Trusted at 4,000-endpoint scale by a private equity-backed national accounting and advisory firm.

HEALTHCARE

Forty clinics. Day-one access for every new hire.

How a multi-state healthcare provider stopped losing clinical hours to laptop logistics.

~40 clinics4 statesZero-touch provisioning
Rippling·Microsoft 365 E5·Intune·Autopilot·Defender·Zscaler ZIA/ZPA
HIPAA-aligned • BAARead the case study

MANUFACTURING

Four plants. No more line-down events from a laptop update.

How a global crop protection manufacturer closed the IT gap across its US footprint.

4 US sites100% onsite executionserialized chain of custody
SAP SuccessFactors·ServiceNow·Intune·WSUS
NIST 800-171-alignedRead the case study

MANUFACTURING

Thirteen floor events in seventeen months. Every one stopped a machine.

How a precision CNC machining manufacturer turned rare, expensive floor-endpoint failures into a custody problem instead of a staffing problem.

Defense & automotive programs17-month measured windowConfigured-spare custody
Microsoft 365·Intune·SmartDeploy·Reftab
NIST 800-171-aligned handlingRead the case study

/ Start here

Start with a conversation.

Tell us about your fleet and your sites, and we'll scope it and show you same-day in action.

Find your program →Request a discovery conversation →

/ Contact

Start a conversation with our RTP team.

One working session. Fleet, sites, what breaks today, what you want us to own. No slides.

Facility

Surya IT Logistics
Research Triangle Park, NC 27703

Verticals

Healthcare · Manufacturing